At MyAcademicMentors we want every student to feel confident placing an order with us. Our refund policy is straightforward and fair - we stand behind the quality of our work and will always try to make things right before a refund becomes necessary.
Overview
We offer free unlimited revisions for 14 days after delivery. In most cases, revisions are the fastest way to resolve any concern. If we still cannot meet your original requirements after revisions, you will be entitled to a full or partial refund as outlined below. All refund requests are reviewed within 3 business days.
When you are eligible for a refund
You may request a refund in the following circumstances:
- We delivered your order after the agreed deadline and you no longer have use for it.
- The completed work does not meet the requirements you specified in your original brief, and we have been unable to resolve this through revisions.
- You paid for an order and we were unable to assign a suitable mentor within 24 hours.
- You cancelled your order within 24 hours of placing it and work had not yet begun.
- You received a duplicate charge due to a payment processing error.
In the event of a valid refund claim, we will refund the full order amount minus any applicable transaction processing fees (typically 3-5% charged by Stripe or PayPal, which are non-recoverable on our end).
When you are not eligible for a refund
Refunds will not be issued in the following circumstances:
- You provided incomplete, inaccurate, or misleading information in your original brief, and the work was completed in good faith based on what was provided.
- You have already downloaded and made use of the completed work.
- You requested changes to your brief after work had begun, which increased the scope or changed the requirements significantly.
- You did not respond to our mentor's clarification questions within a reasonable time, causing delays.
- You are dissatisfied with the grade received - we do not guarantee specific academic outcomes as grading is at the discretion of your institution.
- The order was cancelled more than 24 hours after placement and substantial work had already been completed.
- You simply changed your mind after work had begun without any quality issue.
Revision policy
Before requesting a refund, we strongly encourage you to use our free revision service. All orders include unlimited free revisions for 14 days from the delivery date. To request a revision, simply reply to your delivery email with detailed feedback about what needs to be changed. Our mentor will address your feedback promptly, usually within 24-48 hours.
How to request a refund
To submit a refund request, please email us at hello@myacademicmentors.com with:
- Your order reference number.
- The reason for your refund request.
- Supporting details or evidence where applicable (e.g. the original brief, the delivered work, and a description of the issue).
Our support team will review your request and respond within 3 business days. Approved refunds are processed back to your original payment method and typically appear within 5-10 business days depending on your bank or card provider.
Transaction charges
Please note that payment gateway fees charged by Stripe and PayPal (typically 3-5% of the order value) are non-refundable as these are charged by the payment processor, not by us. Your refund will reflect the order total minus these third-party processing costs.
Contact us
If you have any questions about this policy or wish to discuss a concern before raising a formal refund request, please get in touch - we are always happy to help. Email hello@myacademicmentors.com or use the contact form on our website.